Return policy

ARYA Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law, as we want you to be satisfied with your purchase.

Change of mind returns

If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:

  • The items are returned within 7 days of delivery.

  • The items have not been used or damaged in any way 

  • They are in their original packaging including manuals, pamphlets and all accessories; and/or

  • They are unopened, unused and in their original saleable condition;

Where an item is eligible for a refund, we will refund the price of the item to your original payment method. Shipping costs for the order and return will not be refunded.

Online orders must be returned by mail only. Return delivery address details will be shared as your return is processed.

Any items returned that don’t comply with our change of mind returns policy are unable to be refunded.

Other returns

We will accept returns and provide you with a refund, exchange or repair where the product is:

  • is faulty or is not of acceptable quality, or

  • significantly different to those shown or described to you, or

Where an item is eligible for a refund of this kind, we will refund the price of the item to your original payment method.

To start the returns process, please visit Contact Us and select ‘Returns’ in the drop-down menu.

Change of mind returns cannot be accepted for custom products:

In addition to your rights above, all products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to return a product and receive a repair, replacement or refund from Arya if the product:

  • is an unacceptable quality;

  • does not match the description provided; or

  • is not fit for purpose.

These guarantees do not apply if you have simply changed your mind. 

Failed Delivery Attempts

If the delivery partner is unable to successfully deliver your order and the order is returned to our warehouse, you must contact us directly to organise another delivery. Any associated shipping fees will be at the expense of the customer. Arya is not liable for the delivery of goods and the original shipping fee will not be refunded.